|本期目录/Table of Contents|

[1]刘莲莲,周晨静,荣建.顺风车出行服务企业安全运营影响谱系研究[J].中国安全生产科学技术,2020,16(3):44-49.[doi:10.11731/j.issn.1673-193x.2020.03.007]
　LIU Lianlian,ZHOU Chenjing,RONG Jian.Research on influence pedigree for safe operation of service enterprises with appbased hitch ride[J].JOURNAL OF SAFETY SCIENCE AND TECHNOLOGY,2020,16(3):44-49.[doi:10.11731/j.issn.1673-193x.2020.03.007]
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顺风车出行服务企业安全运营影响谱系研究
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《中国安全生产科学技术》[ISSN:1673-193X/CN:11-5335/TB]

卷:
16
期数:
2020年3期
页码:
44-49
栏目:
学术论著
出版日期:
2020-03-30

文章信息/Info

Title:
Research on influence pedigree for safe operation of service enterprises with appbased hitch ride
文章编号:
1673-193X(2020)-03-0044-06
作者:
刘莲莲; 周晨静; 荣建
（1.北京工业大学 北京市交通工程重点实验室，北京 100124；
2.北京建筑大学 土木与交通工程学院，北京 102616）
Author(s):
LIU Lianlian;  ZHOU Chenjing;  RONG Jian
(1.Beijing Key Laboratory of Traffic Engineering,Beijing University of Technology,Beijing 100124,China;
2.School of Civil and Traffic Engineering,Beijing University of Engineering and Architecture,Beijing 102616,China)
关键词:
顺风车出行; 安全运营; 安全监管; 交通运输
Keywords:
appbased hitch ride;  safe operation;  safety supervision;  transportation
分类号:
X922；U491
DOI:
10.11731/j.issn.1673-193x.2020.03.007
文献标志码:
A
摘要:
为规范顺风车服务企业运营行为，并为顺风车出行安全管理与监管提供理论依据，采用扎根理论分析方法，从规范顺风车出行服务企业安全运营的角度，通过访谈获取政府、企业、车主与乘客等顺风车出行利益相关者对顺风车出行安全防范的意见与观点，经过观点提炼与编码、范畴梳理与解析、理论饱和度检验等步骤共梳理出289个观点、38个概念、6个范畴。结果表明：企业应从构建安全基本保障、明确车主和乘客准入与退出机制、完善安全运行规则、构建信息安全保护机制、提高客服投诉响应与处理能力以及开展应急管理建设6个方面规范顺风车出行服务企业的安全运营，并梳理出顺风车出行服务企业安全运营要素谱系。
Abstract:
In order to regulate the operation behavior of service enterprises with appbased hitch ride,and provide theoretical basis for the safety management and supervision of appbased hitch ride,the grounded theory analysis method was applied.From the perspective of regulating the safe operation of the service enterprises with appbased hitch ride,the opinions and views of the stakeholders including the government,enterprises,drivers and passengers on the safety prevention of appbased hitch ride were obtained through the interviews,and a total of 289 viewpoints,38 concepts and 6 categories were sorted out through the steps of viewpoint extraction and coding,category sorting and analysis,and theoretical saturation test.The results showed that the enterprises should regulate the safe operation from six aspects such as building the basic safety guarantee,defining the access and exit mechanism of drivers and passengers,improving the safe operation rules,establishing the information safety protection mechanism,improving the complaints response and handling ability of the customer service and constructing the emergency management.Meanwhile,the pedigree for the safe operation elements of the service enterprises with appbased hitch ride was sorted out.

参考文献/References:

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备注/Memo

备注/Memo:
收稿日期： 2019-12-14
作者简介： 刘莲莲，硕士研究生，主要研究方向为交通管理、交通安全。
通信作者： 周晨静，博士，讲师，主要研究方向为交通管理、交通安全、道路通行能力。
更新日期/Last Update: 2020-04-01