民航空管质量安全监察人员胜任能力模型研究-《中国安全生产科学技术》

文章信息/Info

Title:: Study on competency model of quality & safety supervisor in air traffic management department of civil aviation

Author(s):: CHEN Fang¹; ²; LUO Yun²; 1.College of Safety Science & Engineering,Civil Aviation University of China,Tianjin 300300,China)(2.School of Engineering & Technology,China University of Geosciences(Beijing),Beijing 100083,China

Keywords:: ATM quality & safety; supervisor; competency; Fuzzy Analytic Network Process(Fuzzy-ANP)

摘要:: 以空管政事分离改革后民航空管质量安全监察人员胜任事业单位内部质量安全监察职责为目标,从教育、培训、技能和经验四个方面分析构成民航空管质量安全监察人员胜任能力的因素,并构建了胜任能力指标体系。运用网络分析法(ANP)构建了民航质量安全监察人员胜任能力的网络结构模型;利用三角模糊数(FUZZY)对网络结构模型中各个因素进行重要度比较,得到权重向量。鉴于评价指标之间存在的较强的关联性,利用非线性加权综合法,构建了民航空管质量安全监察人员胜任能力模型,该模型对评价指标中取值较小的指标反应灵敏,能够更好地体现不同监察人员之间胜任能力的差异。利用该模型对某空管单位来自于不同背景的5名监察人员进行评价,结果与上一年度该空管单位的绩效考核结果一致,证明了模型的合理性。

Abstract:: In the air traffic management department of civil aviation,the competency index system of quality & safety supervisor was built by analyzing the four factors which affected the supervisor’s competency from their education,training history,personal skill and work experience.It aimed at testing the supervisor’s competency of their responsibility after the reform of the air traffic management department separating from the government.There was a network model of demonstrating the competency of the supervisor which was built by analytic network process(ANP),in which,the weight vector could be deducted from the comparison of all the factors’ importance by application of Triangular Fuzzy Numbers(FUZZY).As regarding to the close association among the evaluation index,the supervisor competency model was then established by employing the Non-linear Weighted Summation Method.This model reflected accurately the difference performance of the supervisors’ competency.To make a proof of that,this model was applied to assess the performance of five different background supervisors.The testing result was in accordance with the previous year’s performance assessment of this air traffic management department,which showed the rationality of this model.